How to Fix Cox Email Keeps Asking for Password Problem?

Do you use the Cox Internet package? There are chances that the Company has allowed you to use its Cox Email (just like other ISP). Using Cox Email bestows you numerous benefits – check email on the go, keep viruses and spam away with SpamBlocker, and more. Despite boasting all the amazing features, Cox Email is not free from common problems. One of the most common issues you might have come across with your account is that “Cox Email keeps asking for password”.

Why does it happen? What are the main causes and what measures should you take to fix the issue? You will learn the troubleshooting tips to fix the Cox Email keeps asking for password issue in this guide.

Troubleshooting Tips to Try Right Now to Fix Cox Email Keeps Asking for Password Issue

Cox Email users can access their emails via three methods – online at, Android and iOS email clients, and email client software for Windows and macOS. Since many people prefer accessing their Cox emails on various email clients like Outlook and Thunderbird (provided the latest technologies and amazing features these email clients use), they often stumble upon this ‘password asking’ problem. If you, too, access your email via Outlook or Thunderbird, make sure you are using the correct Cox Mail settings.

Use Correct Cox Mail Settings –

These are the settings you will need while configuring your Cox Mail on Outlook or Thunderbird.

  • Incoming Mail Server Address:
  • Incoming Mail Server Port: 993
  • SSL: Yes
  • Username: Enter the first part of your Cox Email address.
  • Password: Enter your Cox email password
  • Outgoing Mail Server Address:
  • Outgoing Mail Server Port: SSL (465) and TLS (587)
  • Authentication required: Yes
  • Username: Enter the first part of your Cox Email address.
  • Password: Enter your Cox email password

Cox Email Server Settings for Thunderbird –

Use the following steps to update and fix the Cox Email keeps asking for password issue.

  • Launch Thunderbird and navigate to “Start” (Windows icon).
  • Click “Mozilla Thunderbird” and click on the “Menu” icon.
  • Navigate to “Options” and click on the “Account Settings” option.
  • It will take you to the “Account Settings” window. Look for “Outgoing Server (SMTP)” and click on the “Edit” button (on the right side of the page).
  • You will need to update the following settings from the “SMTP Server” window.
  • Enter “” in the “Server Name” field.
  • Replace 25 or 587 with 465 in the “Port” field.
  • Select “SSL/ TLS” in the “Connection security” drop-down menu.
  • Select “Normal password” in the “Authentication method” drop-down menu.
  • Enter your Cox email address (don’t include “”) and click on the “OK” button.
  • On the next window “Account Settings” and click on the “OK

After updating your Cox Email settings, make sure you reset your password. For that, go to to update the password.

Check Your Cox Email Configuration on Outlook –

Outlook users can fix the password asking problem by making sure the email configuration is correct.

  • Launch Outlook and click on the “File” menu.
  • Click “Add Account” and select “Manual setup or additional server types”.
  • Click on the “Next” option.
  • Select “POP” or “IMAP” and click on the “Next” option.
  • Enter the details and server information within POP and IMAP Account Settings – username, email address, etc.
  • Next to Logon Information, provide information including username and password.
  • Click “More Settings” and fill in the Outgoing Server tab.
  • Check the box “My outgoing server (SMTP) requires authentication”. Select the option “Use same settings as my incoming mail server”.
  • On the “Advanced” tab, set “Incoming server (IMAP)” to 993 with SSL encryption. Next, set “Outgoing server (SMTP)” to 587 with TLS encryption.
  • Click “OK” > “Next”.
  • Click “Close” > “Finish”.

Hope you can manage to fix the Cox Email keeps asking for password problem using the helpful tips.

Note: As of 15th August 2019, Cox has stopped allowing its new and existing customers to create new Cox Email accounts.

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