Why is My Cox Email Slow?

When you purchase a service from Cox such as the Internet, Smart home & security, Home phone, TV & Streaming, etc., you are most likely to be provided a free Cox email along with it. You can use this email account for sending and receiving emails like your other email accounts. While the services and features offered by Cox email are reliable and well-functioning, however, sometimes, you may face issues with performance due to different reasons. If you ever find your Cox email account performing slow or not at all, you can consider the workarounds provided below.

Guide to Fix the Slow Performance of Your Cox Email Account

Before going to the workarounds to fix performance issues with your Cox email account, let us know the common reasons responsible for causing the various problem with the Cox email service.

Having a Slow or Frequently Hanging or Disconnecting Internet Connection

To get the best performance from your Cox email account or any other internet-based product or service, it is important that your internet connection is functioning appropriately. In case you are facing issues with the internet service in your area, you may face issues with the functionality of Cox Email.

Incompatible Browser or Device

Sometimes using an outdated or incompatible web browser to access your Cox email account, you may face issues with the speed and functionality of the email service.

Incorrect Login Credentials (Username and/or Password)

If you are facing login issues with your Cox email account, the reason is most likely to be that you are using an incorrect username or password to access your account. Having CapsLk key on the keyboard enabled, entering an old password, or spelling mistakes are common mistakes made by a user when trying to sign into their account.

Faulty Extensions and/or Add-Ons Installed In your Web Browser

While extensions and add-ons are usually used by users in their web browser for convenience and faster performance in accomplishing different tasks, however, sometimes, having a faulty enhancement in your web browser can also prevent Cox email from functioning properly.

Antivirus Software and Windows Firewall

Sometimes security settings and programs like Windows Firewall and Antivirus software can prevent Cox email from functioning properly.

Now, as you know the common reasons responsible for causing the performance issues with your Cox email account, you can follow the workarounds provided below.

1) Check Your Internet Connection

The first thing you will need to make sure is that your internet connection working properly. To check that, you will need to open a random website on your computer and check if it is loading properly or not. If the website opens as usual, then the problem is not with your internet. However, if the website doesn’t load properly, it means that the problem is with your internet. In such a case, you will need to address the problems with your internet to overcome the problem with your slow Cox email account.

2) Use an Updated and Compatible Web Browser

Always make sure that you are using the latest version of your web browser and also ensure that it is compatible with the functioning of Cox email. However, if the browser that you are using is already compatible and running with the latest updates, then it is suggested to clear the data of your web browser, such as Cache and Cookies.

3) Disable or Remove Browser Enhancement

As browser enhancements like extensions and add-ons can cause issues with Cox email, it is recommended to identify and remove the faulty browser by turning them off one-by-one in your web browser. If disabling the browser enhancements seem to be difficult, consider using another web browser to access your Cox email account.

4) Disable Windows Firewall and Antivirus Programs

Disabling the Windows Firewall and Antivirus Programs can also help enhance the performance of your Cox email account sometimes. However, make sure to do so cautiously as turning off any security programs or settings may make other programs and data vulnerable to malware and Trojans. It is best to create an exception for Cox email if the problem with the performance of the email service seems to be caused by Windows Firewall settings or Antivirus program.

5) Check IMAP/POP Settings of Cox Email

If you are facing issues with your Cox email account on a third-party email program, it is suggested to configure your email account on it using the correct IMAP/POP settings. You can refer to the following IMAP/POP settings of Cox email to re-configure your account.

IMAP Settings (recommended)

Incoming Server

  • Account Type: IMAP
  • Incoming Server: imap.cox.net
  • Port: 993
  • User Name: Enter your [email protected]
  • Connection Security: SSL/TLS
  • Authentication: Password

Outgoing Server

  • Server Name: smtp.cox.net
  • Port: 465
  • User Name: Enter your [email protected]
  • Connection Security: SSL/TLS
  • Authentication: Password

POP Settings

Incoming Server

  • Account Type: POP
  • Incoming Server: pop.cox.net
  • Port: 995
  • User Name: [your username]
  • Connection Security: SSL/TLS
  • Authentication: Password

Outgoing Server

  • Server Name: smtp.cox.net
  • Port: 465
  • User Name: Enter your username
  • Connection Security: SSL/TLS
  • Authentication: Password

So, these are the workarounds that can help you fix your sluggishly performing Cox email account.

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