When having problem signing in to your Hushmail account, it can be because of different reasons such as poor internet network, incompatible/outdated web browser, faulty add-ons/plug-ins, server error, or incorrect login credentials. If you are not sure as to what could be causing the sign-in error, you can follow the step-by-step instructions provided below in this guide.
Guide to Fix Common Hushmail Sign In Errors
1.) Make sure that your computer is connected to the internet properly. Also, make sure that your internet network is working properly. For this, open a website on your web browser and see if it’s loading as usual or not. If your computer is connected via Wi-Fi, make sure your computer is in the range of the Wi-Fi connection. If this doesn’t fix the problem, go to the next step.
2.) Sometimes the problem can be on email service’s end, so it is important to first make sure that the problem is not at Hushmail’s end. If there is no problem with Hushmail service, move on to the next step.
3.) Make sure that the Web browser you are using to access your Hushmail account is compatible and up-to-date. Using an incompatible or outdated browser can result in Hushmail sign in errors. If this doesn’t fix the problem, move on to next step.
4.) Sometimes, a web browser enhancement such as an add-on or plug-in can also cause sign-in errors for Hushmail or other online websites. In such a case, it is suggested to disable such enhancements (one at a time) to check which one is exactly causing the error.
5.) If the above suggestions don’t clear the error, try accessing your Hushmail account using different internet connection, web browser, and computer.
In most of the cases, following the above measures should fix the problem. However, if you are still not able to log in to your Hushmail account, it could be either because you are entering wrong login credentials or your account has been hacked. If you are sure that you have the correct username and password, you can recover your Hushmail account by resetting the password for it.
Steps to Reset Hushmail Account Password
In order to reset the Hushmail account password, you will need:
- To have access to a passphrase component
- To be able to access Hushtools with your administrator account.
Once you have access to any of the above-mentioned options, you can follow these steps to reset your Hushmail account passphrase or password.
1.) Sign into your Hushmail account to get to your domain’s passphrase components.
2.) Next, you will need to select the Passphrase Shadows mail folder.
3.) Then, open the most recent email from the account for which you wish to reset the passphrase.
4.) After that, copy the passphrase component which is provided in the message. You will need this to reset your passphrase.
5.) Now, sign into Hushtools as an administrator and go to Users > Show all users to get to the list of users on your domain.
6.) Next, click on the edit link next to the user for which you wish to reset the password and then click on the Reset Passphrase option.
7.) Then, paste the passphrase component you copied earlier into the field under “Paste one of the passphrase components required for reset”.
8.) After that, enter your new passphrase in the field under “Enter the new passphrase” and confirm your passphrase. Click on the OK button, your new passphrase will be created.
And this is how you can reset the password for your Hushmail account.