If you are unable to sign in to your MSN Hotmail account, it could be occurring because of various reasons such as poor internet connection, incorrect login credentials, web browser related issues, errors on email service provider’s end etc. However, if you have already checked your MSN Hotmail account for such common issues and still you are unable to access it, the security of your account might have been compromised. In such a case you can recover your MSN Hotmail account by resetting the password for it. To know how to fix MSN Hotmail sign in problem, follow the step-by-step instructions provided in this guide.
Fix MSN Hotmail Sign In Problem By Reset Password
1.) On your computer, open a web browser and go to the Microsoft sign-in page. Enter your username (Skype, phone, or Email) in the prompted field and click on the Next button.
2.) On the next page where you will be prompted to enter your password, click on the Forgot my password link. You will be directed to a new page where you will be given the following three options:
- I forgot my password
- I know my password, but can’t sign in
- I think someone else is using my Microsoft account
You will need to select one of these reasons and click Next to get to the next steps.
3.) Next, you will be asked to enter the CAPTCHA as shown on your screen in the provided field. After entering it, click on the Next button.
4.) On the next screen, you will be given three options as mentioned below.
- Email a***K9@*mail.com
- Text ********38
- I don’t have any of these
You will need to choose one of these options to verify yourself as the rightful owner of the account.
5x.) If you have recognized the partially visible email address and have access to it, select Email a***K9@*mail.com option to receive a security code on your email. Similarly, if you recognize and have access to the partially visible phone number, select Text ********38 option, you will get a security code on your phone number.
NOTE: The above-given options are for reference purpose only, the email address and phone number for your account would be different.
6.) Once you get the security code on your phone number or email address, enter it on the subsequent screen and click on the Verify button. If the code entered by you is verified successfully, you will be directed to the next page for creating a new password for your account.
7.) So, on the next screen, simply enter your new password in the prompted fields and click on the Next button. And this is how you will be able to access your MSN Mail account using this password.
Note: In case you don’t have access to the email address or the phone number (in Step 4), you will need to click on the “I don’t have any of these”options and follow the on-screen prompts to recover your account.
So, this is how you can fix MSN Hotmail sign-in errors. In order to keep your account secure against hacking and other online threats, make use of additional security features such as two-step verification.