February 15, 2022 / Lily Collins

AOL Mail Not Receiving Emails; How To Fix?

There can be certain causes that can be responsible for preventing you from reading or receiving emails in your AOL Mail account. Most of these causes can be fixed via a couple of basic troubleshooting steps. To know about these workarounds, follow the information suggested below.

Ways to Fix Issues Reading or Receiving Emails in AOL Mail

Issue 1: When Unable to Receive Emails

If you can sign in and view your emails in AOL Mail but can receive a new message, you can consider these solutions.

Verify Your Filters

If you have set up a filter in your AOL Mail, it can sometimes cause emails to bypass your Inbox folder and move the message to either Trash Folder or a different folder. In such a case, you may need to check these filters you created earlier to ensure that your emails are not being directed incorrectly.

Know About Delivery Delays

 Although emails are generally delivered correctly to the Inbox of your AOL Mail account, very rare that there may be a delay in transit. This delay is most likely to occur due to problems on the mail server, routing problems, or heavy internet traffic.

In such a case, unfortunately, you will not be able to determine whether the email is undeliverable or delayed, and thus waiting for it is only the option. However, if possible, you can request the sender to send the email again to your AOL Mail account and see if it gets delivered timely.

Check Your AOL Spam Folder

Sometimes due to security reasons, some of the genuine emails in your AOL Mail account can get delivered to the Spam folder. In such a case, you will need to mark such authentic emails as “Not Spam” in the Spam folder of your AOL Mail account.

• Sign in to your AOL Mail account.
• Next, go to the Spam folder.
• Then, select the email which is not spam.
• After that, select the Not Spam option located at the top of the page.

Issue 2: Fix Issues When Can’t View Images

Most of the time, you can fix issues with viewing attachments in AOL Mail by following the below-mentioned solutions.

Try to Open Attachment Later

In case you have already tried different methods to view the attachment without any success, it is recommended to try accessing it again later. This is because sometimes the problem could be occurring due to server delays as a lot of users could be accessing their email at once. Generally, this could get resolved within a few minutes.

However, it is also to be checked whether the file format is compatible or not. For example, a file in TIFF format may not be viewable in AOL Mail. In this case, you can request the sender to send the file incompatible format like GIF or JPG.

Check the Attachments

Most users send a file as an attachment rather than an embedded image, so, make sure that you are downloading the attachment before you try to view the image.

Consider Resetting the Web Settings

Having multiple browsers installed can sometimes result in changing the web settings. In such a case, it is recommended to reset the general web settings without changing the settings of all web browsers on your PC.

Clear The Cache of Your Web Browser

Cache and cookies are known for storing certain information of the website you visit in your web browser to help you load those sites faster the next time. Although it helps enhance the loading time of the websites, sometimes this stored information can lead to issues with different sites including AOL Mail. So, therefore, it is suggested to keep clearing the browser’s cache at regular intervals and prevent your browser from running into such issues.

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Issue 3: Fix Issues Reading and Retrieving Emails

When having issues reading and retrieving emails in your AOL Mail account, you can follow these troubleshooting steps.

Consider Using AOL Basic Mail

AOL Basic Mail allows you to see your email in an easier layout. This layout often helps you easily retrieve emails even at a slower connection speed.

Disable Pop-Up Blocking

If you have enabled a pop-up blocking feature in your web browser, it may lead to issues when accessing AOL Mail, especially when you configured your mail to open in a pop-up window when composing an email. In this situation, you will need to either disable pop-up blockers on your web browser or disable the pop-up window in your AOL Mail Compose settings.

Disable Protected Mode in Internet Explorer

If you access your AOL Mail account using the Internet Explorer, you might have Protected Mode enabled by default; this can lead to issues with your AOL Mail. You can resolve this cause by turning off the Protected Mode.

• In your Internet Explorer browser, click on the Tools option.
• Next, select the Internet Options and go to the Security tab.
• Then, deselect the checkbox next to “Enable Protected Mode”.
• After that, restart Internet Explorer and log into your AOL Mail account.

So, these are the basic workarounds that should help you fix issues receiving emails in your AOL Mail account.